Consumer Protection- Why we need to protect our consumer in India. Now days the producers of product are just think of their Profits. We usually see in news that some product got banned or some producers sells duplicate product to their consumer just to earn large amount of profit. they usually mix some duplicate product with original and sells very easily.
Importance of Consumer Protection- People are just not aware of Consumer Protection. They just purchases product give money comes home calculate their expenditure on purchasing and that all they do.
.Consumer Ignorance- Every day we purchase some product. We usually go to shopping mall and purchase some product. We go to medicals to purchase medicine. But how many of us take a proper bill by the shopkeeper. We even don't care to ask for bill or even if some one take bill how many days he keeps the bill with himself. Consumer should know their rights. Make a habit to ask for the bill what you purchase.This habit will benefit you only not me.
.Unorganized Consumer- When we go for shopping in shopping mall. We usually see some customer are arguing with sales manager or their staff because they are not satisfied with the product they purchase. They ask to refund them or give them a new product. But in some cases we see that if we get some defective piece or we are not satisfied with the product we want to refund it back but due to lack of consumer rights we don't take steps for refund. Some don't keep their bill with themselves or they don't want to get in trouble. This is called unorganized consumer some are aware of consumer rights so then can loud there voice and some don't know the consumer rights so they don't really care.
.Widespread Exploitation of Consumer- How many of us purchase from E-commerce websites. There are lot of online shopping sites from there we can purchases any thing that we like. Earlier i use to check these sites and what i notice that a product for example a branded shoe which was Rs 5000 and it was giving discount of 50% so the price was Rs 2500. On next day the discount price was 25%. I am trying to say that these E- commerce sites product price fluctuate with high margin. If you buy a product today for Rs 2000 may be tomorrow it price changes increasing or decreasingly. Or even if you order the product when it reaches to you. You find it that the product is very cheap and not up to your expectation. In that cases they provide some time period so that you can return your product with in the give time period. And still you are not satisfied with their service or they are just ignoring you so you can take legal action against them.
So if we are talking about Consumer protection. So i have to Mention When consumer act came.
Consumer Protection ACT came in 1986. And it was implemented on 1st July 1987.
Consumer Rights- Now we will discuss rights of consumer. What are the rights of consumer.
1. Right to safety- When ever we purchase some hazardous goods it is the responsibility of the seller to make aware the consumer or should be mentioned on the product.The seller cannot sell you defective goods for example you purchase a television and switch on it and television got blast. if such things happen you can file the case on the seller. These are the responsibility of seller to check the goods before selling the product.
2. Right To information- There should be clearly mentioned on the the product that if the product is hazardous in nature it should be clearly mentioned on the top of the product. As for example if you purchase a rat kill it will be clearly mentioned on the top.
3. Right to make choice- It is the responsibility of the consumer to make choice. If you went for shopping and see different jeans but you are not satisfied with the product you can leave it any time. Nobody will force you to purchase it.
4. Right to Heard or Representation- Consumer have rights to ask for the customer care support if they find any problems in the product or the feel uncomfortable to use it then you can contact customer care service. Many online website have 30 days return policy so within given time period you can exchange your product.
5. Right to seed Redressal- If some one cheats/fraud you then its your duty to complain by filing Redressal forum issued by government.
6. Right to consumer Education- Consumer should know there rights and responsibility. If someone cheats/fraud you should be aware of Rights of consumer.
Consumer Responsibility- As we have consumer rights. We also have some responsibility with us.let us discuss some points.
1. Consumer must exercise his Rights- A consumer must fight for his Rights if you are not satisfied with the service or product. Its your duty to to fight for the rights and get justice for you product.
2. Cautious Consumer- How many of you go for shopping and bargain for price. I think very less of you do this. Its our right to bargain for our price. If you go to showroom for buy a bike there is a possibility of chance that the seller may give you discount.
3. Filing Complaints- Filing complaints for the redressal of the genuine grievances. Consumer must be educated about the consumer protection. Your complaint must be genuine and with 100% proof.
4. Must be quality conscious- A consumer must purchase quality goods. Its goods must be branded or a good quality. Quality goods always guarantee or warranty on it.
5. Do not get carried away with advertisement- You will always see advertisement of many product but if you need it then only you should purchase it. And get carried of with the advertisement or with any big star advertising it. Always see your needs then only go for purchase.
6. Insist on cash memo- As i said before you should ask for cash memo. It will help you in filing case.
Redressal Agency- There are three types of redressal agency. In this agency you can file complain if you get cheat or your have any problem with the Goods.
1. District Forum- Consist of President and two other members. The president can be a Retired or working judge of a district court. Are appointed by State Government. Consumer can complain for Goods and services Up To Rs 20 Lacks. You can even appeal against the Judgment in case of unsatisfactory Result in State Commission within 30 days by depositing Rs 25,000 or 50% of Penalty which ever is less.
2. State Commission- Consist of President and two other members. The president can be a Retired or working judge of a High court. Are appointed by State Government. Consumer can complain for Goods and services more than Rs 20 Lacks but less than Rs 1 crore. You can even appeal against the Judgment in case of unsatisfactory Result in National Commission within 30 days by depositing Rs 35,000 or 50% of Penalty which ever is less.
3. National Commission- Consist of President and Four other members one Woman is compulsory. Are appointed by Central Government After Consulting Chief Justice of India. Consumer can complain for Goods and services more than Rs 1 crore. You can even appeal against the Judgment in case of unsatisfactory Result in Supreme Court within 30 day.
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